Customers with Disabilities

Mobility Devices

Enterprise is committed to providing a range of mobility devices for our customers with disabilities. Hand controls, spinner knobs and pedal extenders are available at no additional charge.

We typically require two business days notice for mobility device equipped vehicles. However, at certain major airport locations, mobility device equipped vehicles may be available with as little as 24 hour notice. Please note that our ability to provide mobility device equipped vehicles may vary based on the availability of mechanics who are qualified to install the devices.

Designated Drivers

Disabled customers who do not have a driver's license can still rent with Enterprise when accompanied by a designated driver who presents a valid driver's license. Minimum age restrictions apply, but there is no additional charge for the designated driver.

To Make a Reservation

For more information or to make a reservation, please call our National Reservation Center at (866) 225-4284. Hearing impaired users of TTY devices, please dial 844-307-9740.

If You Wish to Rent a Lift-Equipped Van

Enterprise does not offer lift-equipped vans for rental. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. A company with lift-equipped vans is Wheelchair Getaways, you can contact them at or 800-642-2042. 

Please note that Enterprise provides this information as a courtesy to its customers only. Wheelchair Getaways is not affiliated with Enterprise or any of its subsidiaries.

Customer Service

For customer service inquiries relating to customers with disabilities, please call (866) 225-4284, email us at, or TTY us at 844-307-9740.